FAQ & Site Info

1. If for any reason you are not happy with your purchase, you may return it within 30 days of receiving the order. Merchandise must be in original condition With Its Original Box and Unused. Return merchandise Without Original Box, Return Is Not Acceptable. 2. Upon receipt, we will reimburse you for the amount that applies to the item(s) with any applicable sales tax. Shipping and handling charges will not be reimbursed. 3. You must pay the shipping costs on your return. 4. As fore mentioned, BeautyX cannot exchange any products that have been opened or showing any signs of use, therefore please be very careful about handling items that you wish to exchange. In addition, opened gift sets or special orders may not be accepted for exchange. 5. If a fragrance is damaged during shipment, please store the fragrance in a safe place and contact us immediately to file a claim. Please note that it is very important for you to retain the damaged product in order to file the claim. USPS will need to inspect the package before they will issue any credit for products damaged in shipment. Any questions or concerns e-mail through eCRATER. Send your returns to: Obtain our return shipping address through our eCRATER e-mail contact. (all returns must shipped via standard shipping services )